When Should I Dial 911?

Most people hesitate to call 911 "because they don't want to bother the Police/Fire Department/Ambulance..." when in fact that is exactly what they should do.  Over and over we receive calls on our routine lines from people saying "I have a little fire can you send a little truck?  And please don't make any noise".  Ok, maybe not those words exactly, but very close. 

The best answer is that if you think you have a problem that may necessitate response from one of the emergency services, let the dispatcher be the judge.  In most cases you are going to be correct.  Once you dial, stay on the line until the dispatcher has completed his/her inquiry.  Depending on the type of call – police, fire or medical – you may be transferred to a different dispatcher.

Another important reason to use 911 is that the caller ID displays the name and address of the caller (assuming landline) which is critical in helping get help to the proper location.

In addition to the obvious, following are some examples of situations that are completely appropriate to call 911:

• Strange/burning odor
• Strange sounds
• Feeling ill
• Smoke in the area

Following are examples of calls that are not appropriate for 911:

• School closing questions
• Road/weather condition questions
• Fireworks start time
• Movies and start times at New Canaan Playhouse
• Burning permit questions

Remember, when in doubt call 911. 

For further information regarding this issue please contact the New Canaan Fire Marshal's Office at 203-594-3030.