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New Canaan Post Office Mail Slows

Postmaster asks New Canaan residents for feedback during a time of adjustment at the Post Office.

When asked if she has heard from New Canaan residents about delays in service lately, answered without hesitation, "Oh, yes." She is hearing from some customers that their delivery time is three to four hours later in the day than it was previously and many are reporting that magazines are arriving days later than expected.

Some customers on line at the Post Office Tuesday morning confirmed that they have noticed a change in delivery.

"We are the US Postal Service and service is a part of our name and we always do our best to never cut service," Cornelio said.

However, she said that changes in town postal routes, the installation of new sorting equipment for large items like magazines at the Camp Avenue facility in Stamford and reductions in the workforce have made this a challenging time for both employees and customers.

Cornelio, a 25-year-veteran of the US Postal Service who began her career in New Canaan and has been the Postmaster for two-and-one-half years, said the reduction of the number of routes from 26 to just more than 20 has meant a longer delivery schedule for fewer carriers and some delays while carriers master those new routes.

At Camp Avenue, she said, new flat-sorting machines, designed to handle larger pieces of mail and to improve service in the long run, have meant some adjustment and likely accounted for the delay in the receipt of magazines. In an effort to cut costs and and increase efficiency, the sorting and distribution of New Canaan's mail was moved from Pine Street to Stamford about eight years ago, she said.

Christine Dugas, a spokesperson for the CT Valley District, US Postal Service, said the Flat Sequencing System, recently added at Camp Avenueis the latest in automated sorting equipment. Part of the Postal System's efforts to trim costs, it cuts down on hand mail sorting by carriers, enabling them to make additional deliveries. She also said that there should not be a "longer delivery day in New Canaan" as a result.

Regarding the concern about late deliveries of magazines, which are handled by this system, she promised that they would look into any delays which may be occuring at Camp Avenue. 

For those accustomed to receiving their mail at a specific time each day the Postmaster said, "time of day delivery will improve, but some people will still be first and some will be last." 

Cornelio also said that as adjustments are made it is her hope that these changes will work out for the best in the end. She welcomes, she said, input from customers and asked that they do so promptly. "Bring it to our attention, not only for their good, but for the good of their neighbors."

andrea nc October 16, 2011 at 01:54 AM
How much do you pay for your WSJ and your NYT subscriptions to be hand delivered daily? Hmmmmmm. How much do you pay for your SI MAGAZINE subscription? Whatever.. I'm sure you will cook the numbers to be "right" in this discussion....seems like I struck a chord with the swimsuit edition though, yeah, it always goes to the kids unopened. So you want to insult Nancy, if thats what you need to do to feel important...rock on...enjoy your train ride.
John Thomas Nailor October 18, 2011 at 11:56 PM
Congratulations to the New Canaan Post Office. My SI subscription did not arrive today October 18, eight days after it was printed and sent. Nancy Cornelio, you have lost contact with your customers. I called the PO Monday and Tuesday at 6:15 a.m. and no one answered, yet you say you arrive at the office at 6:00 a.m. I will call SI and ask them to resend my magizene by some different service. Great No Service USPS.
andrea nc October 19, 2011 at 03:28 AM
Give it a rest already. Some might suggest that your obsession with Nancy is beginning to look a little......well......unhealthy I'm sure when you call Sports Illustrated magazine, which you probably paid next to nothing for, they will lovingly pull your personal copy out of printing before the ink has dried and FedEx it to you for free. Because you are so special. Good luck with that
Irvin Barnhill June 19, 2012 at 10:50 AM
If they do such a wonderful job can you please ask her where is my package ? :)
Irvin Barnhill June 19, 2012 at 10:52 AM
I shipped a package to New Canaan...more then 30 days ago , and they dont know where it is ! The package didnt had a tracking number, it is very easy for them to find out where it is. But they dont know ! How can i find out where is my package ? Maybe you can give me a good advice.

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