New Canaan Post Office Mail Slows

Postmaster asks New Canaan residents for feedback during a time of adjustment at the Post Office.

When asked if she has heard from New Canaan residents about delays in service lately, answered without hesitation, "Oh, yes." She is hearing from some customers that their delivery time is three to four hours later in the day than it was previously and many are reporting that magazines are arriving days later than expected.

Some customers on line at the Post Office Tuesday morning confirmed that they have noticed a change in delivery.

"We are the US Postal Service and service is a part of our name and we always do our best to never cut service," Cornelio said.

However, she said that changes in town postal routes, the installation of new sorting equipment for large items like magazines at the Camp Avenue facility in Stamford and reductions in the workforce have made this a challenging time for both employees and customers.

Cornelio, a 25-year-veteran of the US Postal Service who began her career in New Canaan and has been the Postmaster for two-and-one-half years, said the reduction of the number of routes from 26 to just more than 20 has meant a longer delivery schedule for fewer carriers and some delays while carriers master those new routes.

At Camp Avenue, she said, new flat-sorting machines, designed to handle larger pieces of mail and to improve service in the long run, have meant some adjustment and likely accounted for the delay in the receipt of magazines. In an effort to cut costs and and increase efficiency, the sorting and distribution of New Canaan's mail was moved from Pine Street to Stamford about eight years ago, she said.

Christine Dugas, a spokesperson for the CT Valley District, US Postal Service, said the Flat Sequencing System, recently added at Camp Avenueis the latest in automated sorting equipment. Part of the Postal System's efforts to trim costs, it cuts down on hand mail sorting by carriers, enabling them to make additional deliveries. She also said that there should not be a "longer delivery day in New Canaan" as a result.

Regarding the concern about late deliveries of magazines, which are handled by this system, she promised that they would look into any delays which may be occuring at Camp Avenue. 

For those accustomed to receiving their mail at a specific time each day the Postmaster said, "time of day delivery will improve, but some people will still be first and some will be last." 

Cornelio also said that as adjustments are made it is her hope that these changes will work out for the best in the end. She welcomes, she said, input from customers and asked that they do so promptly. "Bring it to our attention, not only for their good, but for the good of their neighbors."

Glen K Dunbar October 12, 2011 at 10:34 AM
I honestly have to say I think the PO does an upstanding job. They are awsome. I could never do what they do. We should all Thanks them for the great job they do
Serenity Now! October 12, 2011 at 11:55 AM
New Canaan is fortunate to have a great Post Office. Nancy Cornelio and the PO crew do a great job.
Mary Beth October 12, 2011 at 11:56 AM
We are so lucky in New Canaan to have such a welcoming post office! Everyone there goes out of their way to help the customers, and they always greet you with a smile. I think it is one of our gems here in town...and I will go out of my way to go there for that reason.
Larry October 12, 2011 at 12:09 PM
I do not doubt the dedication and hard work the members of the postal service put into their work, but mail, particularly time sensitive magazines, arrive DAYS later than they did six months ago. When Newsweek or New York magazine show up 3, 4 or 5days later than it used to- you are killing the usefulness of the publication.
David October 12, 2011 at 12:34 PM
I have no doubt that the postal service employees are doing the best that they can. I am noticing that first-class mail from New Canaan to Weschester that used to arrive the next business day is now taking 3 to 4 days to arrive.
NCFamily October 12, 2011 at 12:35 PM
Currently, even with delivery confirmation, several of my packages have been ripped open and contents lost. The post office is non-responsive (I'm referring to the distribution centers outside of New Canaan) and claim that cannot locate my missing packages among the "thousands of other such packages". The response from the post office is for me to insure everything (which is absurd) or double package everything (a practice that I started doing). In addition, I was informed that large envelopes previously processed manually now go through machines where they can get torn apart. Thus, I started taping all sides of large envelopes and all packages.
Tom October 12, 2011 at 12:42 PM
heaven forbid you need to forward your mail. I have a temporary residence just across town for 6 months during a remodel project and I receive my new canaan advertiser 2 weeks after its published. I can understand 4 or 5 days for this however 14 is ludicrous.
Maryann vonDwingelo October 12, 2011 at 12:56 PM
Mail has been delivered several hours later in the day -- magazines, newspapers etc. are quite late in arriving. Delivery person has been changed -- not for the better.
Let the Demolition Proceed! October 12, 2011 at 01:08 PM
If the Post Office really wants to save money they should reduce delivery days to 3 days instead of 6. It’s a waste of time and effort to receive supermarket flyers in the mail on Fridays. Tuesday and Wednesday is nothing but junk. They need to take a coordinated review with banks, publishers, goverment, etc: and know when they send their documents so they can coordinate a delivery schedule that reduces time and labor costs.
Mike Rodell October 12, 2011 at 11:04 PM
All the people at the post office are great, as is our postman (person?). However, we have had a lot of trouble with forwarded mail, and this week my wife had a priority mail mailed on Monday that she really needed by Friday come either Saturday or Tuesday.
Stan October 13, 2011 at 03:36 AM
I didn't know anyone still considered Newsweek useful, let alone subscribed to it. It might be more appropriate to blame its lack of usefulness on the publishers, not the postal service.
John Thomas Nailor October 14, 2011 at 08:12 PM
I just submitted a note that did not go thru, the Service is terrible.
John Thomas Nailor October 15, 2011 at 09:43 PM
Called the NC PO at 3:30 p.m. on Friday and was told she left for the day. Ironic, she gets numerous complaints of deliver problems and she leaves at 3:30 p.m. Told that she is in the office at 6:00 a.m. every day, call at 8:00 a.m. on Saturday, the answer is that she is off on weekends. My complaint is about a late Magazine delivery and I am told to call Camp St and guess what the Postmaster their has left for the day. A Clerk tells me the sorting machine is at the Plant on West Ave, Stamford but she cannot give me a phone number. I pay for a subscription to Sports Illustrated that is printed on Monday and is usualy delivered Wednesday. Now I am lucky if I get it on Friday, the past 2 weeks it arrived the following Monday, a week after publication. Nancy, you have a problem that needs to be fixed. Have you noticed that Bloomberg/Business Week is now deliverd by the Newspaper people every Friday at 7:00 a.m. and not the USPS? Nancy you are in charge of the NC PO and I suggest that you stay on your job untill all the mail is delivered. You say that the Magazines are sorted on Camp St and they tell me that they are sorted at the Plant on West Ave. Friday I received various coupons from Food Emporium and other items but no SI. Today, Saturday no SI, but again a bunch of junk mail. I am going to call Sports Illustrated and suggest that they do the same thing as Bloomber/Business Week and have the Newspaper people deliver SI. I await your lame excuse. RIP USPS
Rose Osterndorf October 16, 2011 at 12:37 AM
I have no bones to pick with the folks that man the windows at NC PO. They are always very pleasant and helpful. But..... Magazines sorted through machines. That explains why they arrive looking like a dog chewed them. Anyone else receiving their mail at 7:30 pm or later?
andrea nc October 16, 2011 at 12:42 AM
John, your comments are pathetic. It looks like you created a profile just to trash Nancy and the Post Office. I deal with the NC post office daily and I've had businesses in towns and cities around here including NYC. This is the best post office by far. Yes, the post office is not perfect and service is not improving but she tries. Overall the USPS agency is consolidating, closing facilities in the area and laying off delivery persons. You understand the word? CONSOLIDATING. Why? They have no money. I am sure you understand the concept. You also understand that the NC post office is a convenience outpost, right? Everything is done in other bigger facilities, like Stamford where the mail is sorted and the mail persons deliver from. She is not the Postmaster there. So if you have a problem you might want to address the larger problem, which, I suspect your brain can't handle as you are holding your breath for the swimsuit edition of Sports Illustrated. Sad. So when you make an idiotic statement like "RIP USPS" you completely understand the ramifications of what you are saying, right? Your magazines, bills, statements and everything you get in the mail will have to go by FedEx or UPS. That would mean that everything you mail or receive would cost you many dollars more per item. You're good with that, right? Of course you are Nancy is a good Postmaster and your comment about her having the audacity to take weekends off is so moronic I can't even believe it. Priceless
John Thomas Nailor October 16, 2011 at 01:26 AM
andrea nc You call me Moronic and 'your brain can't handle' just great. You have to get a life and wake up to the 21st Century. I pay for a subscription that is printed on Monday and should be at my house no later that Wednesday. Again this week it will arrive at my house on Monday (I hope) a week after it was published (a couple of hours after the next edition is published). Fifty Editions a year and to be truthful I pass the the swimsuit editon to my sons. Consolidation is a BS word for we cannot do what we promised to do. FEDex and UPS have been stripping the business from the USPS for the past ten years. As far as ramifications (you words) why does everyone get the WSJ, NYT, Barrons etc delivered by the local delivery people every morning? Oh sorry because they are on time and efficient. If Nancy is that good why is she not at her post like any great leader? Dont' change the subject, just answer the F Question. In Nancy quote she says that the sorting is done at Camp Street and Camp Street tells me it is done at West Ave, so I guess the Post Master does not know who does the sorting. I sure hope Nancy answers the phone on Monday morning when I call at 6:00 a.m. which is an hour and one half after I get on the train to NYC.
andrea nc October 16, 2011 at 01:54 AM
How much do you pay for your WSJ and your NYT subscriptions to be hand delivered daily? Hmmmmmm. How much do you pay for your SI MAGAZINE subscription? Whatever.. I'm sure you will cook the numbers to be "right" in this discussion....seems like I struck a chord with the swimsuit edition though, yeah, it always goes to the kids unopened. So you want to insult Nancy, if thats what you need to do to feel important...rock on...enjoy your train ride.
John Thomas Nailor October 18, 2011 at 11:56 PM
Congratulations to the New Canaan Post Office. My SI subscription did not arrive today October 18, eight days after it was printed and sent. Nancy Cornelio, you have lost contact with your customers. I called the PO Monday and Tuesday at 6:15 a.m. and no one answered, yet you say you arrive at the office at 6:00 a.m. I will call SI and ask them to resend my magizene by some different service. Great No Service USPS.
andrea nc October 19, 2011 at 03:28 AM
Give it a rest already. Some might suggest that your obsession with Nancy is beginning to look a little......well......unhealthy I'm sure when you call Sports Illustrated magazine, which you probably paid next to nothing for, they will lovingly pull your personal copy out of printing before the ink has dried and FedEx it to you for free. Because you are so special. Good luck with that
Irvin Barnhill June 19, 2012 at 10:50 AM
If they do such a wonderful job can you please ask her where is my package ? :)
Irvin Barnhill June 19, 2012 at 10:52 AM
I shipped a package to New Canaan...more then 30 days ago , and they dont know where it is ! The package didnt had a tracking number, it is very easy for them to find out where it is. But they dont know ! How can i find out where is my package ? Maybe you can give me a good advice.


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